Property Claims Handler
Full Time Salary: Up to £26,000 dependant on experience
We are currently seeking an experienced property claims handler to join our fantastic client in based in Bolton.
Do you have the skills to fill this role? Read the complete details below, and make your application today.
This award winning firm a specialist claims organisation, providing first class claims solutions to leading insurers across the UK.This role is desk based, you will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate and settle property claims, as licensed, in compliance with prevailing client requirements and service standards.
Key Accountabilities:·To provide exceptional customer service to all stakeholders including Customer, Client & Broker.·Communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed.·To provide day to day support for property field adjusters, ensuring that all KPIs are met and client compliance is adhered to at all times.·To demonstrate a high level of technical quality, accuracy and service delivery.
·Maintain an excellent degree of knowledge of Property/commercial related claims principles and practices ·To be accountable for the satisfactory resolution of any issue that arises ·The proper escalation of claims or issues either outside license or as required by company procedures.
·To fully, accurately and properly utilise and complete IT claims management systems What you will need:·Proven technical claims handling experience is desirable·Excellent communicator with sound negotiation and investigation skills ·Ability to work both as part of a team and under own initiative ·Ability to work accurately under pressure, adhering to strict deadlines and service standards ·Ability to maintain a flexible approach at all timesThe Package:Benefits include a highly competitive salary, contributory pension, death in service and performance related bonus.
Hours of work:Standard working week is 35 hours, Monday to Friday with flexibility during surge and days where service levels / targets have to be achieved