Compliance Assistant - South Manchester

Full Time   Salary: 18,000

Greater Manchester   Insurance


Our reputable client is looking for a Compliance Assistant to support them in ensuring a high level of compliance is maintained.

What does the role consist of?

  • Supporting the Quality Team when required
  • Resolving compliance queries
  • Maintaining all aspects of the annual compliance plan
  • Provision and oversight of an end to end complaint resolution for customers
  • Supporting Team Leaders to develop their teams
  • Assisting with training and development
  • Creating and maintaining company processes
  • Assist the Head of HR & Compliance to ensure the business remains compliant
  • Pro-actively support agents and Team Leaders to deliver the best service to our customers
  • Assist the Head of HR & Compliance to identify, record and communicate business performance, trends and potential risks to the Exec and Management Team
  • Act as one point of contact for any questions or support regarding Compliance for the business
  • Prepare reports for the Exec, Management Team and Team Leaders
  • Assist in the training and development of staff within the business
  • Implement updates & changes regarding compliance across the business when required
  • Assist in the documentation and maintenance of company processes
  • Adhere to the FCA Code of Conduct at all times

You must have the following skills:

  • Accurate listening skills
  • Communication at all levels
  • Organisation
  • Time Management
  • Adapt to change
  • Team working
  • Attention to detail

You must have the following knowledge:

  • Insurance
  • Regulatory requirements
  • Legal/regulatory wording
  • Products
  • Company culture and structure
  • Company processes and procedures
  • Microsoft Office
  • FCA Code of Conduct

Qualifications which are desirable:

  • IF1 and 2
  • Working toward Compliance Officer Level 3 Apprenticeship

The working environment is desk based and working from home may be applicable. Occasional travel to Dublin could also be required.

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