Commercial Account Handler, Manchester

Full Time   Salary: Up to £27.000

North West   Insurance


The Role:

To maintain and develop strong relationships with our clients Small Business insurance customers; acting as the first point of contact for your own client base, dealing with renewals, preparing quotes, making adjustments and answering queries to provide a professional service and support to both our clients and colleagues



To act as the first point of contact to provide clients with professional support and accurate information with regards to their product and services.

To build and maintain an excellent rapport with our clients, providers and colleagues across the Group

Respond to clients queries in a timely and accurate manner

To provide relevant information to the sales team to ensure sales opportunities are realised

To produce and maintain accurate and complete documentation/correspondence

Produce high quality correspondence using standard templates, writing clearly, concisely and professionally

To prioritise workload and client requests

To log all business activity, ensuring revenue is accurately recorded and documented


Who are we looking for?:

Brimming with ambition our ideal candidate will possess excellent communication skills who combines strong customer handling and administration skills with a positive approach and a desire to achieve results. An understanding of general insurance is desirable, ideally gained within a broker or insurer environment

Previous insurance experience within a Commercial Account Handling role is desirable but not essential

Strong communication and organisational skills

Understanding the working within SLA’s

Target driven

Strong team player

Keen eye for detail as accuracy is key

Acturis knowledge is desirable but not essential

Cert CII Qualified is also desirable but not essential

Excellent salary remuneration subject to relevant skills and experience and excellent benefits

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