Personal Injury Negotiator - Salford

Full Time   Salary: £28,000 - £31,000

Greater Manchester   Insurance


DMD are looking to recruit a Personal Injury Negotiator to proactively manage a portfolio of personal injury claims, across all jurisdictions. The perfect candidate will be able to do this in an efficient and effective manner from outset to conclusion complying with all appropriate regulations, legislation and policy guidelines.

Job responsibilities:

  • To manage and negotiate all moderate injury claims from new claim stage to conclusion being fully conversant with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre-Action Protocol and Road Traffic Act (as applies in all jurisdictions) and the implications of being RTA/ARTICLE 75 insurer up to £35,000
  • Manage a small caseload (not exceeding 10% of own portfolio) of development files outside own authority limit on strict referral to L3 Personal Injury handler up to £55,000
  • Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with agreed procedural requirements and own authority limits
  • Proactively manage all incoming correspondence using telephone, e-mail and letter
  • Proactively manage incoming telephone calls
  • Identify potential fraudulent claims and action in accordance with guidelines
  • Identify and effect all potential recoveries from the relevant parties in accordance with procedures
  • To be personally responsible for ensuring the reserves fully reflect the level of damages to be paid on each file
  • To check and authorise payments on claims files as required and in accordance with own authority limits
  • Maintain portfolio within SLA and KPI’S and undertake regular file reviews to ensure effective and timely settlement of all claims
  • As directed, act as a mentor and referral point to L1 Personal Injury handlers
  • Provide support to the Personal Injury Team Leader as required
  • Build and maintain relationships both internally and externally
  • Maintain knowledge in specialist area to constantly improve understanding of technical issues in relation to Personal Injury Claims handling matters
  • Ensure that all expressions of dissatisfaction are registered in accordance with FCIM’s complaint procedure
  • Achieve all personal objectives, Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
  • Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
  • Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times


Experience and knowledge required:

  • Motor claims experience with a minimum of three years working within a bodily injury claims environment
  • Proven track record in personal injury claim handling including dealing with personal injury claims within and out with the RTA Portal
  • Full Understanding of the main principles of English, Scottish and Northern Irish Law as it applies in the technical field
  • Complete knowledge of FCA requirements (including TCF) and the regulatory framework relating to claims
  • Advanced knowledge of all aspects of motor claims, to include credit hire, litigation and potential fraud
  • To be fully conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA).
  • Detailed understanding of the RTA and Article 75 status within Motor Claims


Skills and qualifications:

  • Thorough and effective communication skills, both verbal and written
  • Negotiation and influencing skills
  • Excellent time management and organisation skills with the ability to prioritise work
  • Problem solving skills with the ability to adopt a logical approach to resolving problems
  • Strong customer service skills
  • Excellent numeracy and literacy skills
  • Computer literate
  • Ability to develop others and pro-actively identify training
  • Actively identify and engage in areas of business improvement
  • Presentation Skills

Behaviours you must posess:

  • Tenacious and able to negotiate Self-motivated and enthusiastic
  • Positively champions FCIMs philosophies and ways of working, supportive of team leaders and managers to implement change
  • Acts as a role Model
  • Confident and Assertive evidence of leading by example within the team/ department, assist colleagues/ new starters and identifies and resolves process issues or better ways of working
  • Evidence of coaching colleagues and new starters developing training sessions supports team leader in buzz sessions and team meetings
  • Takes initiative to make decisions
  • Emphasis on attention to detail and accuracy
  • Confident in presenting complex information in a clear and concise manner
  • Self-motivated and enthusiastic
  • An organised and proactive approach
  • Ability to work on own initiative and as part of a team
  • A flexible approach and positive attitude
  • Strives to drive business improvements to contribute to the success of the business



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