Senior Support Worker

Full Time   Salary: £21,000 - £27,000

Cheshire   Health & Social Care


The role:


To work as a senior member of the team in the provision of care and support services for people with Autism, Learning Disabilities and/or behaviours that may challenge; which aims to maximise the potential of individuals in line with ordinary life principles.

May be required to take charge of the home/service in absence of the Registered Manager and/or Service Manager and to undertake on-call duties.




  • Proven ability to work on own initiative and work as part of a team
  • Knowledge and understanding of issues relating to people with learning disabilities and Autism
  • A commitment to a service which provides support to vulnerable individuals, and which is respectful and according to the individuals’ wishes
  • Good communication skills (written and verbal). Ability to communicate effectively with Service Users, colleagues, family members, Managers and other persons with a legitimate interest in the project
  • Commitment to training and development
  • Car driver, willing to use own car as required (required business insurance pre induction shifts) and ability to drive minibus where applicable
  • On call duties



  • Flexible and innovative approach to working
  • Knowledge of care planning systems
  • Decision-making and problem-solving skills
  • Commitment to the aims & objectives of the service and company as a whole
  • Self-motivation and flexibility
  • Knowledge and commitment regarding Equal Opportunities
  • A commitment to undertake training and development as required
  • Honesty, reliability and trustworthiness
  • Commitment to Equality & Diversity as part of your role




  • Assist the Managers in the implementation of the philosophies and policies of the organisation.
  • Assist the Managers in ensuring that each service user has their needs met through effective assessment and care planning
  • Review and monitor care plans/ contribute to review reports as directed
  • Support and participate in Service User’s social, life-long learning plans and recreational activities in line with care plans, trips out and holidays.
  • Act as a Key worker to specified individual Service Users, taking on responsibility for specified areas of care and support.
  • This includes ensuring all medical needs are met and supporting the Service User to advocate his/her own needs and wishes.
  • Facilitate and support Service Users in decision making. Promote choice and involvement. Utilise service users own Communication method, i.e. PECS
  • Ensure all Staff Members work in a way that demonstrates an understanding and commitment to the rights of people with learning disabilities.
  • Consistently apply non-aversive strategies developed in response to challenging behaviours, and contribute to the review and development of any such strategies.
  • Encourage and enable Service Users to maintain acceptable levels of personal and environmental hygiene.
  • Liaise with other agencies/professionals as necessary in conjunction with Managers.
  • Record information about Service Users and ensure communication with Staff Members.
  • Once trained, administer medication in accordance with Company policies and procedures, and ensure that medical emergencies are dealt with appropriately.
  • Adhere to the Company’s medication policy at all times.
  • Ensure that Service Users’ personal property and clothing is maintained to a high standard and report any requirements to the Managers.
  • Promote good practice in the team in accordance with ordinary life principles, and in line with all Company policies and procedures.
  • Practice maximum integrity in all dealings with Service Users’ personal and financial affairs, and avoid abuse of the privileged relationship that exists with Service Users.



  • Participate in Staff and Service User meetings as and when required.
  • Maintain appropriate records as directed


Human Resources (HR):

  • Direct Staff Members in their duties in the absence of the Managers, ensuring that all required tasks are completed.
  • Delegate tasks to Support Workers and monitor their effective implementation in conjunction with the Managers.


Training and Development:

  • Assist the Managers the induction of new Staff Members and the provision of in-house training, as delegated to do so.
  • Maintain professional knowledge and competence.
  • Attend mandatory training days/courses, on or off site, as and when required.


Health & Safety:

  • Report immediately to the Managers, any illness of an infectiousnature or accident incurred by a Service User, colleague, self or another.
  • Understand, and ensure the implementation of, the company’s Health and Safety policy, and Emergency and Fire procedures.
  • Follow and undertake risk assessments
  • Report to the Managers and the Handyperson, any faulty appliances, damaged furniture, equipment or any potential hazard.
  • Promote safe working practice within the organisation.



  • Assist in maintaining financial records in line with Company policies and procedures.
  • Assist the Managers in reviews of service delivery standards, and in developing best policy and practice that meets Service User’s needs.
  • Undertake monthly quality audit on specific services
  • Carry out administrative tasks as and when required.
  • Make Visitors feel welcome. Provide refreshments/assistance as and when required.
  • Promote and ensure the good reputation of the organisation.
  • Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties as stated in the confidentiality policy and Data protection policy.
  • Notify the Managers as soon as possible of your inability to report for duty.
  • Undertake on-call duties as directed
  • Ensure the security of the organisation is maintained at all times.
  • Adhere to all Company policies and procedures within the defined timescales.
  • Ensure all equipment is clean and well maintained.
  • Carry out any other tasks that may be reasonably assigned to you.


For more information, please call T: 0161 447 9181

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