Personal Injury Claims Handler

Full Time   Salary: £19,000

Bolton   Insurance


Our client are a leading insurance broker, they are seeking a personal injury claims handler to join their team.


The successful candidate will manage a portfolio of PI Claims mainly via the RTA Claims Portal whilst providing a consistent level of service to policy holders throughout the course of the claim. This role represents an opportunity to be part of a successful and dynamic department. The Personal Injury Claims Handler would be required to work flexibly and be adaptable to the department’s business needs and requirements.

Key Accountabilities:

  • Maintain high standards of customer service
  • Ensure timely allocation of tasks within department, company, MOJ and FCA guidelines.
  • Manage the policyholders full expectations
  • Keep Brokers and Policyholders fully updated throughout the claim
  • Manage a varied caseload of motor PI claims through to final settlement
  • Identify and refer any questionable underwriting
  • Identify any potentially fraudulent areas of the claim
  • Deal with incoming post and telephone queries
  • Ensuring that all matters are handled in accordance with company guidelines
  • Effectively prioritise own portfolio of claims and other team responsibilities.


What you will need:

  • Ability to work on own initiative and to individual targets and timescales
  • Effective and clear communication, telephone, writing and listening skills
  • Confident at negotiating with an ability to influence outcomes
  • Experience working in a customer service and business administration environment
  • Experience of working in Motor Claims and/or insurance background
  • Minimum 6 months experience of working in Personal Injury Claims and the MOJ Claims Portal


What they can offer you:


  • Industry leading career progression
  • Working hours will be Monday – Friday, 9:00am to 5:00pm
  • A fantastic overall package including a company pension scheme
  • Holidays starting on 21 days
  • Free car parking
  • Much more!



Upload Your CV

No file selected...